فایل پی دی اف کامل عملکرد شرکت‌های مهندسی پزشکی؛ تحلیل ارزیابی مسئولان بیمارستانی بر اساس مدل سروکوال PDF

منابع لاتین
۱- ABDULQAWI OTHMAN & LYNN OWEN, “ADOPTING &
MEASURING CUSTOMER SERVICE QUALITY (SQ) IN
ISLAMIC BANKS”, INTERNATIONAL JOURNAL OF ISLAMIC
FINANCIA SERVICES. VOL. 3
NO 1. 2002 (INTERNET).
۲- CHRISTIAN GRONROOS. “SERVICE MANAGEMENT &
MARKETING”, SECOND EDITION, WILEY2001 ,
۳- HARMEN OPPEWAL, “MEASURING PERCEIVED SERVICE
QUALITY”, INTERNATIONAL JOURNAL OF BANK
MARKETING 18/4, 2000
۴- Hemon, Peter. “Quality New Directions in the Research.” Journal
of Academic Librarianship. Vol. 28. No. 4 (Jul 2002): P. 224-231.
۵- Nimsomboon, Narit and Nagata Haruki (2003) Assessment of
library Service Quality At Thammasat University Library System.
Available at: (Agust 2003).
۶- Nitecki Danuta A. (1995) An Assessment of the applicability of
SERVQUAL Dimensions as a customer-based Criteria for evaluating
quality of services in an academic library (PhD dissertation,
University of Maryland).
۷- Parasuraman A., Zeithaml V.A. and Berry, L. (1995). “A
conceptual model of service quality and Its implication for future
research.” Journal of Marketing, 49, 41-50